Frequently Asked Questions
Everything you need to know about your Premier Yarns order
What is the typical shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via standard ground services.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of your parcel and the destination.
What is your return policy for yarn and supplies?
We accept returns on unused, unopened yarn skeins in their original condition within 30 days of purchase. Please note that patterns and digital downloads are non-refundable.
How can I ensure I receive the same dye lot for my project?
Our warehouse team makes every effort to pull the same dye lot for all items within a single order. To ensure consistency for large projects, we recommend purchasing all necessary yarn at once.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and popular digital wallets like Apple Pay and Google Pay.
Are your yarns sustainably sourced?
Premier Yarns is committed to quality and ethics. Many of our collections are Oeko-Tex certified, ensuring they are free from harmful levels of over 300 substances.